Privacy Policy

Last updated: June 3, 2026 · Effective: June 3, 2026

Twm Transport Inc. ("TWM Transit", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.twmtransit.buzz (the "Site") or interact with our services.

TWM Transit is the data controller for any personal data collected through this Site. Our registered office is 2190 Tenth Line Road, Suite 205, Orléans, Ontario K4A 5M7, Canada.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly: When you fill out our contact or quote request form, we collect your name, email address, phone number, company name, and details about your shipping requirements.
• Automatically collected information: When you visit our Site, we may automatically collect certain technical data, including your IP address, browser type, operating system, referring URLs, and pages viewed. This helps us improve our website and services.
• Cookies and similar technologies: We use essential cookies to ensure the proper functioning of our Site. We may also use analytics cookies to understand how visitors interact with our website.

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries, quote requests, and customer service needs
• To provide, maintain, and improve our freight and logistics services
• To communicate with you about shipments, service updates, and account-related matters
• To comply with legal obligations, including cross-border customs and regulatory requirements
• To detect, prevent, and address technical issues, fraud, or security concerns
• To send marketing communications (only with your explicit consent, where required by law)

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal bases for processing your personal data are:

• Consent: Where you have given clear consent for us to process your data for a specific purpose.
• Contractual necessity: Where processing is necessary to fulfill a contract with you (e.g., providing logistics services).
• Legal obligation: Where we need to comply with a legal or regulatory obligation (e.g., customs documentation).
• Legitimate interests: Where processing is in our legitimate business interests and does not override your rights (e.g., improving our services, network security).

4. Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service providers: With trusted third-party vendors who assist us in operating our website, processing payments, or providing logistics services (e.g., customs brokers, carriers, warehousing operators). These providers are contractually bound to protect your data.
• Legal requirements: When required by law, court order, or governmental regulation, including compliance with Canada Border Services Agency (CBSA) and U.S. Customs and Border Protection (CBP) requirements.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• Consent: With your explicit consent, for any other purpose disclosed to you at the time of collection.

TWM Transit does not sell your personal information to third parties.

5. Cookies and Tracking

Our Site uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve your browsing experience.

• Essential cookies: Required for the basic functionality of our website. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site so we can improve its performance and content.

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit using TLS/SSL protocols
• Secure server infrastructure with access controls and firewalls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy best practices
• Strict access controls limiting data access to authorized personnel only

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typical retention periods are:

• Inquiry and quote request data: 2 years after last contact
• Customer account and transaction data: 7 years after the end of the business relationship (for tax and regulatory compliance)
• Analytics data: 26 months

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure (right to be forgotten): Request deletion of your personal data, subject to legal obligations.
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request transfer of your data to another service provider.
• Right to object: Object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at biao@twmtransit.buzz. We will respond to your request within 30 days as required by applicable law.

Additional Rights for California Residents (CCPA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA):

• Right to know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to delete: Request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to opt-out: TWM Transit does not sell personal information; therefore, no opt-out is necessary.
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, contact us at biao@twmtransit.buzz. We may need to verify your identity before processing your request.

9. International Data Transfers

As a Canada-based logistics company with cross-border operations, your personal data may be transferred to and processed in countries outside your jurisdiction, including the United States. When transferring data internationally, we ensure appropriate safeguards are in place, such as:

• Data transfer agreements incorporating standard contractual clauses (SCCs) approved by the European Commission
• Ensuring the destination country has adequate data protection laws as recognized by applicable regulators
• Obtaining your explicit consent where required by applicable law

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us immediately.

11. Third-Party Links

Our Site may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the updated policy on this page with a new effective date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: biao@twmtransit.buzz
• Phone: +1 (945) 758-5183
• Mail: Twm Transport Inc., 2190 Tenth Line Road, Suite 205, Orléans, ON K4A 5M7, Canada

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